Frequently Asked Questions

Can I change or cancel my order?

Please email contact@madewithdiamonds.com as soon as possible with your order number. We’ll confirm whether changes or cancellation are still possible before your order ships.

Which payment methods do you accept?

We accept major cards and the secure payment options shown at checkout (including Shop Pay, PayPal and others depending on your region).

What is the shipping cost?

Shipping is free.

Where can I track my package?

Track your order here: https://madewithdiamonds.com/apps/parcelpanel

Where do you ship?

We ship to the United States, Canada, the United Kingdom, many European countries, Australia, and New Zealand. Available destinations are confirmed at checkout.

How long does delivery take?

Delivery time depends on your location and the shipping method selected at checkout. Standard and express options (including FedEx where available) may be offered.

What is included in a diamond painting kit?

Our kits typically include a pre-printed adhesive canvas, color-coded diamonds in individual bags, an applicator pen and wax, a sorting tray, and instructions. Exact contents may vary by product.

Are your kits beginner-friendly?

Yes. We offer kits for beginners through advanced levels. Browse collections by difficulty to find the right starting point.

How do I order a custom diamond painting kit?

Visit our Custom Kit page, upload your photo, and follow the on-page steps to place your order. For help choosing a size or style, email contact@madewithdiamonds.com.

What if my order arrives damaged or has missing items?

Please contact us at contact@madewithdiamonds.com with your order number and photos of the issue. We’ll help arrange a replacement or refund according to our Refund Policy.

Where can I read the full return policy?

See our Refund Policy and Shipping Policy for full details.

How do I get started with diamond painting?

See our Diamond Painting Complete Guide for a step-by-step walkthrough, tips, and tool basics.

Should I choose round or square drills?

Both look beautiful. Round drills are often easier for beginners; square drills create a fuller, more mosaic look. Read more in our Square or Round Drills guide.

How can I contact your team?

Email us at contact@madewithdiamonds.com. You can also use our Contact Us page.

Where can I get more help?

Browse the topics above, track your order via Order Tracking, or email our support team with your order number and question.